Simple steps to troubleshoot QuickBooks Unexpected Error 5


Last Updated on April 23, 2024 by Saira Farman

When a typical QuickBooks Database service user is prohibited from accessing the company file location, QuickBooks generates unexpected error number 5. Users frequently gripe about how this error disrupts their daily activities. This is the reason we came up with this comprehensive guide to help you solve the problem.

The program’s different versions, including QuickBooks Desktop POS, may be impacted by this QuickBooks unexpected error 5. You will see the error message “Got unexpected error 5 in a call to NetShareGetInfo for path” when it occurs.

The Windows registry’s invalid entries are one of the most obvious causes of QuickBooks unexpected error 5. However, a number of additional factors could possibly support QuickBooks Desktop problem 5.

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Potential causes of QuickBooks Unexpected Error Code 5 include:

When QuickBooks crashes, it will display Unexpected Error 5 and say “Sorry, an Unexpected Error Occurred.” While developing the software, we were unable to retrieve your accounts from your bank. Any of the following factors could have caused this.

  1. accidental removal of the system file or registry entry
  2. Unexpected error 5 in QuickBooks might also result from a system component being inaccessible for standard activities.
  3. Windows registry errors might lead to unexpected error codes. In QuickBooks, 5.
  4. One of the potential causes of improper QuickBooks Desktop software installation I am Experiencing QuickBooks Pro Error 5
  5. Another explanation for QuickBooks error 5 is a sudden computer shutdown.
  6. QuickBooks may present you with unexpected error message 5 due to malware or virus infections.

How to Fix Error Message 5 in QuickBooks?

You can’t access your company file location because of QuickBooks’ error notice 5, “An Unexpected Error Has Occurred.” You might not be able to access your company’s documents in this circumstance, so you must correct the problem right away. The best ways to resolve QuickBooks unexpected error 4 are shown below.

Solution 1: Delete the User and Re-Create It

You may fix QuickBooks Desktop issue 5 by deleting the user and creating it again. The steps are listed below.

  1. Open the QuickBooks program, then choose Users under the Company
  2. Pick the choice. Configure Users and Roles
  3. Select the user once you have the User List on your screen, then click the Delete tab.
  4. Hit “Yes” to confirm.
  5. Create the User Again:
  6. Choose New from the Users and Roles tab, then type the username for the new user account.
  7. Set a strong password for the new user.
  8. Click OK to assign roles to the new user.
  9. After trying the aforementioned fix, go to the next step if you are still receiving the QuickBooks unexpected issue C 47.

Use QuickBooks File Doctor to fix the error as a second option.

The program’s software known as QuickBooks File Doctor can diagnose and correct problems with corrupt network and company files. Additionally, it offers appropriate folder permissions to users operating in a multi-user environment. You can follow our comprehensive guide on using QuickBooks File Doctor to repair any damage or corruption in the data in your company file. If not, try the following option.

Solution 3: Disable Windows’ User Account Control

Microsoft’s User Account Control is a security mechanism that guards against the entry of harmful software. It makes the program perform better and may assist in resolving the QuickBooks unexpected error 30006. It alerts users to changes that need to be made to the computer, but it is not a full-featured anti-virus solution. You can find the issue and solve it when User Account Control is turned off or disabled. After addressing the issue, be sure to enable UAC settings. You can try to access your company file once more after learning how to disable User Account Control on Windows. Continue to the next remedy if QB’s error 5 Alert doesn’t go away.

Also see this related post: QuickBooks Error OL 222

Solution 4: Enable Access to File Shares

In order to resolve QuickBooks unexpected error 32101, you must grant file sharing access either fully or partially depending on your business needs.

  1. Right-click on the folder containing the corporate file in file explorer.
  2. From the drop-down box, select Properties, then click the Sharing tab.
  3. Currently, allow full or limited file sharing access.
  4. To confirm, click Apply and then OK.