Important questions to ask before buying an incentive automation platform?


Last Updated on April 23, 2024 by Umer Malik

The burden of managing Incentive management software-related activities sometimes appears to be onerous. Thankfully, IMS software has assisted several businesses, in streamlining the procedure. The ability of a potential IMS software vendor’s feature set to satisfy a company’s specific demands is one of the most crucial aspects to take into account when thinking about the acquisition of IMS software. How can a business set up the right IMS program? What are the key inquiries to make when attempting to select an IMS vendor?

Identifying Shared Language and Risk Tolerance

Assessing and managing risk will be one of the core components of compliance. It is more crucial than ever to develop solutions to automate and customize the IMS process given the constantly growing compliance landscape. To grade both enterprise risk and process risk, organizations must first establish a common vocabulary that encompasses all business lines. Companies will decide their control architecture to verify measurements once the risk has been determined. The reporting specifications and report consumers will subsequently be defined by the framework. Before selecting an Incentive manager software vendor, management and other internal stakeholders should jointly consider the best fit.

Choosing to Buy IMS Software

According to research, using an IMS platform might result in time savings of 25% to 30%. For mid-market to enterprise-big organizations with significant compliance obligations, this results in significant cost savings. Even small and medium-sized organizations, though, stand to gain from having an employee work an extra 30% of the time. Furthermore, according to a survey by OCEG, 85% of businesses believe that integrating technology into IMS operations is advantageous. The most effective way for a business to assess a sales management system tool or software provider is based on its features, functionality, convenience of use, roadmap for future innovation, analytics and insights it offers, types of integrations it offers, deployment procedure, and ROI.

Delivering Value

IMS technologies serve as record retention systems at their most basic level, enabling businesses to discover where program mappings overlap. Furthermore, IMS software offers more protection and privacy since moving the data to a platform enables customized access and editing protocols.

Automation of procedures and workflows is also made possible by switching from spreadsheets to a software platform. Automation enables a tool to regularly follow up with personnel, saving time and relieving the strain of a manual schedule. Regarding audit, the risk assessment procedure aids in determining if the tool selected complies with the compliance requirements and the documentation that auditors would want. Vendors of IMS software, therefore, contribute value for testing documentation, evidence collecting, and issue resolution. Customer-driven instance customization reduces the time needed to submit modification requests and allows businesses more control over their compliance.

Analysing the Innovation of an IMS Tool

The tool will be used differently by the buyer of IMS software than by other employees of the business. Management should assess how an IMS tool’s capabilities would affect other users and if they can readily utilize it before committing.

The future vision of the chosen platform should also be carefully considered because business and compliance environments are always changing. An analysis of the product roadmap can reveal areas where a company’s anticipated developments and the IMS company’s vision coincide. The IMS vendor’s timeframe for updates and replies to feedback should then be assessed by the business. Larger suppliers may evaluate a lot of comments before voting on it, which might slow down the updating process. Smaller providers might be able to respond to increased demand by releasing improvements more quickly.

Making Use of Metrics Offered by an IMS Tool

Executives at many firms have limited knowledge of the organization’s compliance and risk profile. Standards and laws, however, are requiring top management to be informed of the company’s information security program. Sharing data from an IMS tool with top executives might be a good method to let them know about current and upcoming compliance concerns. IMS software offers usable indicators to demonstrate compliance and acceptable risk tolerance to executives. Additionally, IMS technologies may assist management get a clear picture of where gaps exist when requirements change, ensuring continuing compliance in a changing environment.

Easily implementing and integrating

Implementing IMS tools frequently prevents businesses from wanting to invest in software acquisition. The ease of integration into the business model may be influenced by knowing whether a software provider is linked with Google applications, or other vendor management solutions that are compliance- or risk-related. Integration with a company’s connections is only one problem, though. For complete participation, an implementation might take anywhere between 6 and 18 months. Plan for this if you’re seeking to fix compliance gaps before an audit or year-end. Unless a business needs extra time to build acceptable use cases to manage compliance and risk. Training is part of the implementation.

Employees must be aware of how to use software products to their benefit for them to be successful. This is where the selected software provider or IMS consultants with implementation expertise may help.

List of questions

There is now a lengthy list of inquiries that you may make during the purchase process. These can include:

• What kind of software platform do I require?

• Who must I include in the purchasing process?

• In what ways would the functionality help my company?

• Will my investment provide a profit?

• How long will it take to put a system into place?

• How soon can a single control be translated into many standards?

• How may certain compliance duties be automated using ad hoc processes?

• How easy is it to test and get data? How can issues be resolved?

• How straightforward is it to change my instance?

• Do you have a product strategy for your business?

• How can executives quickly and readily understand how our previous, present, and future compliance efforts are doing?

• How fast does your solution identify gaps in our compliance strategy?

 • What connections do your proposed solutions offer? Where can your clients find the best deal?

• How long will it take the IMS tool you selected to get into operation?

• How much time and effort will your programme save me, making the cost worthwhile?


Timeframes, credibility, certification, and reputation are the four main elements that must be determined before committing. You will be successful if you ensure that you are satisfied with the answers to these questions.